As Taxpayers, We Have An Advocate At The IRS And California’s Franchise Tax Board

The mission of the Taxpayer Advocate Service (TAS) is that as an independent organization within the IRS, it helps you resolve tax problems with the IRS and recommends changes that will prevent the problems from happening again.

The California Franchise Tax Board also has a Taxpayers’ Rights Advocate for California tax problems.

Here are seven things you should know about the TAS:

1. The service is free and confidential.

2. TAS employees know the IRS and how to navigate it. It will listen to your problem, help you understand what needs to be done to resolve it, and stay with you throughout the tax resolution process until your problem is resolved.

3. TAS helps you when your tax problems are causing financial difficulty or significant cost, including the cost of professional representation. This includes businesses as well as individuals.

4. You may be eligible for TAS help if you believe an IRS procedure just isn’t working as it should or you have tried to resolve your tax problem through normal IRS channels and have gotten nowhere.

5. TAS is your voice at the IRS.

6. TAS has at least one local taxpayer advocate in every state. You can call your local advocate, whose number is in your phone book, in Publication 1546, Taxpayer Advocate Service — Your Voice at the IRS, and on its website at Contact Your Advocate. You can also call a toll-free case intake line at 1-877-777-4778.

7. You can learn about your rights and responsibilities as a taxpayer by visiting the TAS online tax toolkit at